Privacy Policy

Last updated: February 2026

1. Introduction

SAFEWAY SOLUTIONS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at www.safewaysolutions.in and our services. We combine expert travel planning with advanced technology to deliver premium, end-to-end travel experiences — and your trust is central to that mission.

By using our website and services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect information that you voluntarily provide when using our services:

  • Personal Information: Name, email address, phone number, and WhatsApp number when you submit a consultation request or use our Smart Trip Planner.
  • Travel Preferences: Destination choices, travel dates, group size, budget range, accommodation preferences, dietary requirements, mobility needs, and special requests.
  • Communication Data: Messages and correspondence you send to us via email, WhatsApp, or our contact forms.
  • Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, browser type, device information, and IP address.
  • Newsletter Preferences: Whether you opt in to receive travel tips, offers, and updates from us.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Itinerary Creation: To craft personalized travel itineraries — our technology handles the heavy lifting, and our travel experts refine every detail.
  • Communication: To send you your curated itinerary, respond to inquiries, and provide dedicated support from our team.
  • Service Improvement: To understand usage patterns and improve our website and services.
  • Marketing: To send travel tips, offers, and newsletters — only if you opt in. You can unsubscribe at any time.
  • Record Keeping: To maintain records of leads and itineraries for operational and quality assurance purposes.

4. Third-Party Services

We use trusted third-party services to operate our platform. Your data may be processed by:

  • Cloudflare: Website hosting, content delivery, and database services (Cloudflare Pages and D1).
  • n8n (Self-Hosted): Workflow automation for processing lead submissions and sending email notifications.
  • Resend: Transactional email delivery service for sending itineraries and confirmations.
  • Google Sheets: Lead data logging for internal operational tracking.
  • Google Analytics: Website traffic analysis and usage statistics (anonymized).

We do not sell, trade, or rent your personal information to third parties. Data shared with the above services is solely for operating our platform.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include essential cookies for website functionality and analytics cookies for understanding visitor behavior. You can control cookie settings through your browser preferences.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Lead data and itinerary records are retained for up to 24 months from the date of submission. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption, and access to personal data is restricted to authorized personnel only. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at the details provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

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